What is VEED.IO?

At VEED, our mission is to make video creation accessible to anyone.

No hard-to-use equipment, painful learning curve, or keeping track of multiple subscriptions to take your ideas from record → share. With VEED, you can do this with a single tool.

In just a few years, we’ve gone from one user to millions. From no revenue to $15M+ ARR. From bootstrapped to backed by Sequoia, one of the biggest VC firms in the world. From a team of two to a team of 170+. And we’re seeking more talented, motivated and entrepreneurial individuals to join our growing team.

At VEED, we’re enabling anyone to create professional-looking videos. We started out building an intuitive-but-powerful video editor. In speaking with our users, we discovered that there’s so much more we can do. People need support throughout the entire process of making a video, from recording, to collaborating, to publishing.

About the team

We love talking to our users — we think it's crucial to building a great product. That's why we've included user research from the get go. Almost everything we do is deeply influenced by our discussions with customers, from our recently launched screen recorder product to eye contact correction..

VEED is currently in a hyper-growth phase, that is why we are growing our User Research team. The Director User Research reports to the Head of Product, Sam Beek and works cross-vertical with multiple product teams. 

About the Role

You’ll join as the Director UX Research in our Product organization. We’re looking for someone who can evangelize user research across the entire organization, lead a team of user researchers, and support the product team with prioritizing research projects. You have extensive experience in a high growth tech environment and a minimum of 2 years leading a research team.

You will take ownership of research projects as well as lead the research team, including conducting user interviews or running usability tests, analyzing qualitative and quantitative data, and presenting insights and offer recommendations to our product teams.

This is a great opportunity for impact. The research you conduct can influence the company at all levels, from feature designs and implementation to long-term company strategy.

What you will do

• Lead and mentor a user research team
• Evangelize user research throughout the company through trainings, workshops, and other outreach channels
• Collaborate with cross-functional teams supporting them with insights
• Define User Research Best Practices, onboarding product designers, product managers, and other VEED team members on end-to-end best practices for conducting research
• Deliver Best-In-Class User Research, collaborating with product designers, product managers, and other stakeholders to develop clear research goals based on project needs
• Communicate with users on a regular basis
• Leverage qual and quant insights to inform your recommendations in a fast paced environment
• Lead Research Projects including high-quality surveys, interviews, and user tests that minimize bias and ensure reliability of findings
• Create and present engaging, storytelling-style synthesis of data
• Mentor and train junior researchers, product designers, product managers on user research best practices

About you

You're a critical thinker. Ideally, you bring experience from a start-up environment or equivalent

You have a proven track record in user research and have worked on complex challenges and have had great impact through the insights you bring to the team

You're a team player. You love to collaborate with your cross-functional peers to deep dive and get to the root of the problem

You're infinitely curious. You enjoy going as deep as you can in your research. You love answering questions with new questions, and you feel like research is never done

You are energized from talking to new people. Your days will involve a lot of calls, and you'll be talking to our users regularly, so it's important that you enjoy it

You're a great communicator. You can formulate your insights well, and explain research in a way that everyone can act on it

You're self-driven. You are comfortable in ambiguous and ever changing environments

You have a Bachelor's Degree in Psychology, Sociology, Anthropology, Human-Centered Design or other relevant areas

You bring prior leadership experience

In order for our remote collaboration to work smoothly, we need you based in a similar timezone to London: GMT+0 to GMT+2

We think what matters is people. Afterall, a company is just a group of people. We don’t care about where you’re from, what school you went to or where you worked before. If you’ve done exceptional work, we want to hear from you.

Join us on our mission to make creative storytelling with video simple and accessible for everyone.